Please read these terms carefully before using LaundryBaba. By accessing our website, app or services you agree to be bound by them.
This website (www.laundrybaba.in), the LaundryBaba mobile applications and related services (together, the “Service”) are operated by LaundryBaba (“LaundryBaba”, “we”, “us”, “our”). These Terms of Service (“Terms”) apply to all users of the Service, including browsers, customers and contributors of content. By accessing or using any part of the Service you agree to these Terms; if you do not agree, please do not use the Service. Any new features or tools added to the Service are also subject to these Terms. We may update these Terms at any time by posting changes on this page, and your continued use of the Service constitutes acceptance of those changes.
By agreeing to these Terms you confirm that you are competent to enter into a binding contract under the Indian Contract Act, 1872 — generally, that you are at least 18 years old. If you are under 18, you may use the Service only under the supervision of, and with the consent of, a parent or lawful guardian who agrees to be bound by these Terms on your behalf. You may not use the Service for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws), nor transmit any worms, viruses or code of a destructive nature.
You may view, download and print materials from the Service for your own personal, non-commercial use only, provided you keep all copyright and proprietary notices intact. You may not modify, reproduce, publicly display, distribute, “mirror” or “frame” any part of the Service for commercial or public purposes without our prior written consent. We reserve the right to terminate access for any user who breaches these Terms or infringes the rights of others. You may not post or transmit any material that is unlawful, obscene, defamatory, threatening or otherwise inappropriate.
LaundryBaba strives to provide the best possible quality of dry cleaning and laundry care. Our services and techniques follow standard professional practices, tested and adjusted to ensure optimal cleaning and the safety of everyday and special-fabric garments.
Liability cap. In the event of loss of, or damage to, an article for which we accept responsibility, our maximum compensation is limited to 10× the cleaning charge for that item, up to a maximum of ₹3,000 per garment. Any garment for which compensation is paid shall be retained by the Company.
Quantity acknowledgement. After pickup, the LaundryBaba app records the quantity collected by the delivery partner; this is the final quantity we acknowledge as received. If there is a difference between the quantity recorded after pickup and the quantity delivered, we are responsible and you are eligible for compensation as above.
Inspection. All garments received are photographed and inspected for stains and damage. We share details with you and process garments only with your consent. If damage or staining occurs after this stage during our processing, we will try to rectify it; where we cannot, the liability cap above applies.
Despite our inspection, we cannot be held responsible for damage arising from non-identifiable properties or undetectable defects, such as: insufficient resistance of fabrics or seams; adverse reaction of colours or prints; items left in pockets or linings; pre-existing defects; deterioration of buttons, loops, zippers, shoulder pads or ornaments; or incorrect or missing care labels. Stain removal is a complex process and is not guaranteed in any case. Where possible we will notify you of stains or issues that cannot be resolved without risk of further damage to the fabric.
Delivery attempts. Orders are delivered in the slot you choose. LaundryBaba will make up to 3 attempts to deliver. If delivery fails because you are unavailable at the designated address after 3 attempts, LaundryBaba cannot be held liable for any resulting loss of the article(s).
Complaints. Any complaint about the quality of service must be raised without delay and at the latest within 48 hours of receiving your article(s). Any complaint about a shortfall of items must be raised at the time of delivery, before the order is marked delivered; once delivery is accepted and the order marked delivered, shortfall complaints cannot be entertained. All complaints are examined by our customer service team and responded to with an explanation.
We are not liable for valuables such as pen drives, keys, wallets or similar items left in garments; we will try our best to return them but do not guarantee it. All applicable taxes and levies apply as per law.
We are not responsible if information made available on the Service is not accurate, complete or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or timely sources. Any reliance on the material is at your own risk. We reserve the right to modify the contents of the Service at any time but have no obligation to update any information.
Prices for our services are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice, and shall not be liable to you or any third party for any modification, price change, suspension or discontinuance.
Certain services may be available exclusively online or in limited quantities or areas. We reserve the right, but are not obligated, to limit the sale of our services to any person, geographic region or jurisdiction, and to limit quantities. All descriptions and pricing are subject to change at any time without notice at our sole discretion.
We may provide access to third-party tools “as is” and “as available” without warranties of any kind; your use of them is at your own risk. The Service may include materials and links from third parties that are not affiliated with us. We are not responsible for the content, accuracy or practices of third-party sites and are not liable for any harm related to your use of them. Please review their policies before transacting with them.
If you send us creative ideas, suggestions, proposals or other materials (“comments”), you agree that we may edit, copy, publish, distribute and otherwise use them in any medium without restriction, and that we are under no obligation to keep them confidential, to pay compensation, or to respond. You agree your comments will not violate any third-party right or contain unlawful, abusive, obscene or malicious material, and that you are solely responsible for their accuracy.
Your submission of personal information through the Service is governed by our Privacy Policy.
Occasionally information on the Service may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, offers, charges, timings and availability. We reserve the right to correct any such errors and to change or update information or cancel orders (including after you have placed an order) without prior notice. We undertake no obligation to update information except as required by law.
You are prohibited from using the Service or its content: for any unlawful purpose; to solicit unlawful acts; to violate any regulations, rules or laws; to infringe our or others’ intellectual property; to harass, abuse, defame or discriminate; to submit false information; to upload viruses or malicious code; to collect or track others’ personal information; to spam, phish, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We may terminate your use of the Service for violating any prohibited use.
Our standard laundry turnaround time is targeted at 24–72 hours depending on the service selected. In exceptional situations we may suspend or cancel services for indefinite periods due to unforeseen circumstances (natural or otherwise) outside our control, without advance notice.
You expressly agree that your use of the Service is at your sole risk. The Service and all services delivered to you are (except as expressly stated by us) provided “as is” and “as available” without representations, warranties or conditions of any kind, express or implied. To the maximum extent permitted by law, LaundryBaba and its directors, employees, affiliates, agents, contractors and suppliers shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service, beyond the liability cap stated in Section 2.
You agree to indemnify, defend and hold harmless LaundryBaba and its affiliates, officers, directors, agents, contractors, licensors, suppliers and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
If any provision of these Terms is found unlawful or unenforceable, it shall be severed and the remaining provisions shall remain in effect. These Terms are effective unless and until terminated by you or us; obligations and liabilities incurred prior to termination survive. These Terms, together with any policies posted by us, constitute the entire agreement between you and us and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of it.
These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of India, and are subject to the exclusive jurisdiction of the courts of Mohali, Punjab.
Refunds, re-cleans and related remedies are described in our Refunds & Cancellations policy. In summary: you may cancel free of charge any time before pickup; a small pickup/logistics fee may apply if you cancel after pickup but before processing; once processing has begun an order cannot be cancelled. You may reschedule before pickup or delivery; a flat fee may apply for rescheduling after the relevant cut-off.
A minimum order value of ₹299 applies, and free doorstep pickup and delivery is included on all qualifying orders. Where a coupon or discount reduces the payable amount (excluding any convenience or other fees) below ₹299, a delivery charge may apply.
Reward points are a loyalty benefit. They are not money, have no cash value, and cannot be bought, sold, transferred between accounts or exchanged for cash; they can be used only within the LaundryBaba app. You earn 1 point for every ₹10 of an order’s value (after any coupon, and before any wallet or package bonus discount, delivery charges and GST). Delivery charges and taxes do not earn points, and points are rounded down to whole points.
Points are credited only when an order is completed; cancelled, undelivered or refunded orders earn no points, and points or tier progress credited for an order later refunded or found ineligible may be reversed. Your earning rate rises with your lifetime points earned through membership tiers; tier names, thresholds and multipliers are shown in the app and may change, and are based on total points earned over time (not your current balance), so redeeming does not lower your tier. One point equals ₹1. You may redeem from a minimum of 50 points; redeeming converts points into wallet bonus credit (Section 19), which you can use to pay for orders up to the full order value, subject to the minimum order value and any delivery charge. Reward points do not expire.
The LaundryBaba Wallet is a closed wallet: its balance can be used only to pay for LaundryBaba services and cannot be withdrawn or transferred as cash, sent to another user or wallet, or used outside LaundryBaba. Money you add is an advance payment for LaundryBaba services, not a deposit; the wallet is not a bank account, earns no interest and is not insured.
Your wallet holds two balances, tracked separately: paid money (money you added through our payment gateways, Razorpay and Cashfree) and bonus credit (redeemed points, referral rewards, cashback and package bonuses). When you pay from a wallet holding both, the amount is taken from paid money and bonus credit in proportion to their balances, and the bonus portion is shown on your tax invoice as a discount before GST. Top-ups can be used only for LaundryBaba services and are non-refundable except as described in our Refunds & Cancellations policy. Bonus credit and reward points have no cash value and can never be withdrawn or converted to money. Paid money, bonus credit and reward points do not expire.
A Service Package is a prepaid bundle you buy in advance (for example, “pay ₹1,000 and receive ₹1,200 of services”, or a set quantity such as a number of kilograms). The extra value is a bonus (a discount), not money. Each package is valid for 30 days from purchase, and this validity is shown at the time of purchase. Using a package draws on its paid and bonus value in proportion, with the bonus shown on your invoice as a discount before GST. You may cancel an active package before it expires for a pro-rata refund of the unused paid amount (the bonus is not refundable); any package value not used within its 30-day validity expires and is forfeited. Only Service Packages expire — your general wallet balance and reward points do not.
Membership is a paid monthly subscription; the price and the exact member benefits are shown in the app and may change on reasonable notice. Benefits currently include free or waived doorstep delivery and a standing discount on service prices. Membership auto-renews every monthand the fee is charged automatically through our payment gateway until you cancel; the price and the “renews monthly until cancelled” terms are shown before you subscribe, and recurring charges use the payment gateway’s mandate with your consent. You can cancel anytime to stop future renewals; the current month’s fee is non-refundable and your benefits continue until the end of the paid period. Member discounts apply to eligible services only and are not combined with a Service Package’s bonus discount on the same item unless stated.
From time to time we offer perks — such as birthday rewards, free pickup, early access, seasonal offers or partner discounts — which may be available to all customers, to members, or to particular tiers, as shown in the app. Perks are promotional, may have their own conditions, may be changed, limited or withdrawn at any time, and have no cash value. Where a perk involves a third-party partner, that partner’s own terms and privacy practices apply.
Points, credit, packages, membership and perks are for your personal use (one account per person). We may withhold, reduce, reverse or cancel them, and suspend an account, for fraud, abuse, manipulation, fake or returned orders or breach of these Terms, and may recover the value of any benefit obtained through abuse even if already used. We may correct errors and adjust wrongly credited points or credit; if a reversal exceeds your balance, we may recover the shortfall from future points, wallet credit or orders. Points and bonus credit are a revocable benefit and confer no ownership or vested right. You are responsible for any personal tax on benefits you receive, and prices are subject to GST as applicable. We may change, pause or discontinue any of these programmes or their rates, tiers and benefits; where a change materially reduces the value of points, credit or packages you already hold, we will give reasonable prior notice in the app. These programmes are provided on an “as is” basis, subject to the liability and governing-law provisions above.
Questions about these Terms should be sent to care.laundrybaba@gmail.com or via WhatsApp at +91 99882 03046.