Refunds & Cancellations

1. Cancelling an order

• Before pickup — cancel free of charge any time before our team collects your items.
• After pickup, before processing — you can cancel and we’ll return your items; a small pickup/logistics fee may apply.
• After processing has begun — orders that are already being cleaned cannot be cancelled, as the service is underway.

To cancel, message us on WhatsApp at +91 99882 03046 or email care.laundrybaba@gmail.com with your order reference.

2. Not happy? Free re-clean first

If an item hasn’t come out the way you expected, tell us within 24 hours of delivery and we’ll re-clean it free of charge. Re-cleaning is our first remedy for most quality concerns.

3. When you’re eligible for a refund

• You paid for a service we did not provide.
• You were overcharged versus the confirmed order amount.
• An item was lost or damaged due to our proven negligence — settled per the liability cap in our Terms (10× the item’s cleaning charge, up to ₹3,000 per item).
• A quality issue we could not resolve through re-cleaning.

4. When refunds don’t apply

• The service has been completed as ordered and to standard.
• Outcomes inherent to the fabric — old or set-in stains that cannot be fully removed, colour bleeding, shrinkage or fading, and items cleaned at owner’s risk (no or unclear care label), as described in our Terms.
• Damage caused by valuables or items left in pockets.
• Claims raised after the 48-hour window from delivery.
• Repeated failed delivery attempts where you were unavailable.

5. How to raise a claim

Contact us within 48 hours of delivery, on WhatsApp at +91 99882 03046 or by email at care.laundrybaba@gmail.com, with your order reference, a description of the issue, and photos where relevant. We’ll review and respond promptly, usually within 2–3 business days.

6. How refunds are issued

Approved refunds are returned to your original payment method, or as LaundryBaba app credit if you prefer, typically within 5–7 business days. The exact time to reflect in your account depends on your bank or payment provider. The final decision on any refund or complimentary re-clean rests with LaundryBaba management.

7. Refunds to your wallet & reward points

Your LaundryBaba Wallet holds two balances: paid money (money you added via our payment gateway) and bonus credit (redeemed points, referral rewards, cashback and package bonuses). When an order is refunded, amounts paid by UPI, card or other method through our payment gateway are refunded to the original payment method (typically within 5–7 business days, or the timeline required by applicable RBI directions), or added to your wallet as paid money if you prefer. Amounts paid from your wallet are returned to your wallet, to the same balance and in the same proportion they were taken — paid money to paid money, bonus credit to bonus credit. Redeemed points are not restored as points; their value returns as bonus credit.

Only unused paid money is refundable to your bank, and only to your original payment method, on a pro-rata basis for what remains unused. Bonus credit, reward points and package bonuses have no cash value and are never refundable. Points are earned only on completed orders, so a cancelled or refunded order earns none, and any points or tier progress credited for it may be reversed. On account closure, unused paid money is refunded to your original payment method, and reward points and bonus credit are forfeited.

8. Service packages

Service packages are valid for 30 days from purchase. You may cancel an active package before it expires for a pro-rata refund of the unused paid amount; the bonus portion is not refundable. After the 30-day validity, any unused package value is forfeited. Only service packages expire — your general wallet balance and reward points do not.

9. Membership

The monthly membership fee is non-refundable. If you cancel, future renewals stop and your member benefits continue until the end of the current paid period.

Contact us

Questions about this page? Reach LaundryBaba at care.laundrybaba@gmail.com or on WhatsApp at +91 99882 03046.

LaundryBaba — Booth no. 27, Pocket C, Sector 69, SAS Nagar (Mohali), Punjab 160062.